Shipping policy
International Flooring Center, Inc. / www.flooringsupplyshop.com
warranties all parts and accessories for thirty (30) days from the shipping date (“International Flooring Center, Inc. Warranty”). Defective parts must be returned within 30 days of the shipping date for a refund or exchange. After 30 days, parts may still be covered by the manufacturer’s warranty. Please contact the manufacturer directly for any claims after the expiration of the International Flooring Center, Inc. Warranty.
EXPEDITED SHIPPING POLICY
Overnight and Two-Day Delivery orders will be shipped by the requested method after your order has been processed. Orders placed during business hours generally ship the same day. Out-of-stock items will ship by the requested method within 24 hours of arriving at our warehouse.
It is the customer’s responsibility to track their order and ensure timely delivery, especially for Overnight and Two-Day shipments. Tracking numbers are emailed on the day of shipment. Please check your spam/junk folder or contact us if you do not receive tracking information.
Late shipments must be reported to us immediately so we can contact the carrier and adjust the shipping charge based on the actual delivery time.
In the case of an air service delay, shipping charges will be refunded according to the actual delivery timeframe. For example, if a Two-Day shipment is delivered in three days, you will be credited the difference between Two-Day and Three-Day service rates.
GENERAL DELIVERY POLICY
By using this site, customers authorize carriers to leave packages at the delivery address without obtaining a signature if the driver deems the location safe. Customers who cannot locate a package marked as “delivered” must follow the claim instructions under Incorrect Delivery and Lost Package Claims.
UPS charges for correcting addresses are as follows:
$18.00 for Ground Service
$22.00 for Air Service
These charges will be billed to the customer.
CANCELLATION POLICY
Most orders are filled the same day they are placed. Once an order is accepted, cancellation cannot be guaranteed. Orders that cannot be canceled must be accepted upon delivery and then authorized for return according to our return policy. Please also review our Refused Shipment Policy and Unauthorized Returns Policy.
SHIPPING METHOD
We primarily ship using UPS, USPS, or FedEx. The carrier will be chosen based on delivery location, pickup schedules, and efficiency. Customers requesting a specific carrier must specify this at checkout.
USPS: Commonly used for Hawaii, Alaska, Puerto Rico, the Virgin Islands, certain zones with better USPS coverage, Canada, and most international shipments.
UPS / FedEx: Used for most domestic orders. Tracking numbers are provided and can be accessed through “My Account” on our website.
Important Notes:
Saturday, Sunday, and holidays are not considered business days for delivery.
UPS and FedEx do not deliver on Sundays.
Saturday delivery (Next Day Air only) must be arranged with us before placing your order.